The Customer may not return Goods for refund unless an Order has been produced to the wrong Specification or is not to an acceptable standard.

    1. Streamline warrants that on delivery the Goods shall:
      1. conform in all material (to normal commercial standards) respects with their description and Specification;
      2. be free from material defects in design, material and workmanship; and
      3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
    2. Subject to clause 5.3, if:
      1. the Customer gives notice in writing to Streamline within five (5) business days of delivery that some or all of the Goods do not comply with the warranty set out in clause 5.1;
      2. Streamline is given a reasonable opportunity of examining such Goods; and
      3. the Customer (if asked to do so by Streamline) returns such Goods to Streamline at the Customer's cost;

      Streamline may either (a) repair, reprint or replace the defective Goods, or (b) refund the price of the defective Goods and any applicable delivery charges in full, or (c) issue a credit note against any invoice raised for the Goods which has not yet been paid.

    3. Streamline shall not be liable for Goods' failure to comply with the warranty set out in clause 5.1 if:
      1. the Customer makes any use of such Goods after giving notice in accordance with clause 5.2;
      2. the defect arises because the Customer has not followed Streamline's oral or written instructions regarding care and use of the Goods or (if there are none) good trade practice regarding the same;
      3. the defect arises because of Streamline following any drawing, design or Specification supplied by the Customer;
      4. the Customer alters or repairs such Goods without Streamline’s written consent;
      5. the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
      6. the Goods differ from their description or Specification because of changes made to ensure they comply with applicable statutory or regulatory requirements.
    4. Except as provided in this clause 5, Streamline shall have no liability to the Customer in respect of the Goods' not complying with clause 1.
    5. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded.
    6. Any samples and all illustrations, photographs, descriptive matter, specifications, measurements and advertising issued by Streamline and any descriptions or illustrations contained in Streamline's catalogues, brochures or websites are issued or published for the sole purpose of giving an approximate idea of the Goods and Services described in them. They do not form part of the Contract or have any contractual force. Streamline may vary any Specification without prior notice.
    7. All sizes referred to on Streamline's price lists, brochures and quotations are approximate unless Streamline expressly agrees otherwise in writing.
    8. Unless Streamline expressly agrees otherwise in writing, Streamline shall be deemed to have fulfilled its obligations under these Conditions by printing, cutting, embroidering, or otherwise branding Goods within reasonable trade tolerances.
    9. Whilst Streamline will take all reasonable steps to try to match logo styles, font style, pantone colours or swatches, this cannot be guaranteed.
    10. Any errors in proofs submitted to and approved by the Customer and also created and subsequently provided by the Customer are the Customer’s sole responsibility, and Streamline does not accept any responsibility or liability arising from such errors.
    11. Although every endeavour will be made to supply Goods in accordance with the quality of any sample supplied to the Customer, this cannot be guaranteed.
    12. Streamline will make reasonable efforts to obtain the best possible colour reproduction on a Customer’s printed Goods but the Customer acknowledges and accepts that variation is inherent in printing and other branding processes and that Streamline cannot guarantee an exact match in colour or finish between the Customer’s artwork or previously printed material (whether printed by Streamline or another party) or any other materials supplied by the Customer and the printed Goods supplied by Streamline.
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